Great Eastern Health Insurance In Singapore

1. What are Great Eastern panel hospitals and doctors?

Panel hospitals and doctors are healthcare providers that partner with Great Eastern to offer cashless services for eligible policyholders, simplifying the admission and billing process.

2. Can I get treatment from a non-panel doctor?

Yes, you may still see non-panel doctors, but you may need to pay upfront and submit a claim for reimbursement. Coverage and payout amounts will depend on your policy terms and benefits.

3. Is the hospital admission process easier at a panel hospital?

Yes. At a panel hospital, you can typically enjoy a cashless admission process. The hospital will help submit the pre-authorisation request, and once approved, you won’t need to make upfront payments for covered services.

4. What should I do during an emergency if I can’t go to a panel hospital?

In emergencies, seek care at the nearest hospital. You can file a claim later, but be sure to keep all medical records, receipts, and discharge documents for reimbursement.

5. Do panel hospitals cover specialist consultations and follow-ups?

Yes, depending on your plan, consultations with specialists within panel hospitals may be covered, especially if they relate to a hospital admission or approved procedure.

6. How does the Great Eastern eCard or medical card work?

The Great Eastern eCard allows eligible policyholders to access cashless treatment at selected panel hospitals and clinics. It may cover room and board, surgery, diagnostic tests, and post-hospitalisation care, depending on your plan.

7. What is the difference between GREAT SupremeHealth and GREAT TotalCare?

GREAT SupremeHealth is an Integrated Shield Plan that complements MediShield Life. GREAT TotalCare is a supplementary rider that extends benefits, such as full coverage for selected treatments, additional limits, and cashless hospitalisation.

8. Is there a waiting period before I can make claims?

Yes, most policies have a 30-day waiting period for general illnesses and longer waiting times (e.g., 90–120 days) for conditions like cancer, heart disease, or surgeries.

9. Are pre-existing conditions covered under Great Eastern plans?
Pre-existing conditions are generally excluded unless declared during application and subsequently accepted with underwriting. It’s important to disclose your medical history accurately.